Information we collect
When you use DreamPairs we may process the information needed to create and manage your account and to use the features of the service.
This information may include:
- the email address associated with your account;
- nickname and profile photo;
- information about cards, albums, duplicates, Search, Match, Request and Trade;
- information needed to manage chat, reviews and interactions between users;
- messages sent in DreamPairs chats;
- technical and diagnostic information about app usage;
- information needed to send notifications;
- information received from the sign-in services you use.
DreamPairs does not require a phone number, precise GPS location or date of birth in order to use the service.
How we use information
We use personal data to provide and operate DreamPairs, including to:
- create, authenticate and manage your account;
- display and manage your profile;
- allow you to create and manage Search;
- identify Exact Match and other opportunities provided by the service;
- allow you to send and manage Request;
- manage Trade, chat and their status;
- enable reviews and show information about completed trades;
- support Keep Matching and the other DreamPairs features;
- send notifications about how the service works;
- provide support;
- analyse how the app performs;
- detect errors, crashes and technical problems;
- protect the integrity and correct operation of the service;
- comply with applicable obligations.
Legal bases for processing
Depending on the specific activity, processing may be based on the need to provide the service you request and to perform our relationship with DreamPairs, on compliance with legal obligations, on consent where required, or on applicable legitimate interests, for example to protect and improve the operation of the service.
In particular, DreamPairs relies on the following legal bases:
- creating and managing your account, publishing Search, finding Match, sending and receiving Request, managing Trade, chat and reviews: performance of the contract between you and DreamPairs;
- sending notifications about your account, your Trade and other service activity: performance of the contract;
- detecting errors, crashes and technical problems, preventing abuse and protecting the security and correct operation of the service: our legitimate interest;
- analytics and advertising, including the use of advertising identifiers: your consent, requested in the app and withdrawable at any time;
- translating chat messages into the language you choose: your consent, given by choosing a chat language and withdrawn by turning it off;
- retaining data in order to comply with legal obligations and to handle disputes, reports and requests from the competent authorities: compliance with a legal obligation and our legitimate interest.
Sign in with Apple
DreamPairs lets you sign in using Sign in with Apple.
When you choose this method, we receive from Apple the information needed to authenticate you and link that sign-in to your DreamPairs account, according to the options and settings made available by Apple and by you.
Apple also processes data under its own terms and privacy notices.
DreamPairs lets you use Facebook Login.
When you use Facebook to sign in, we may receive the information needed to authenticate you and link that sign-in to your DreamPairs account.
DreamPairs may also use information made available through Facebook to determine, where technically available, whether you and another DreamPairs user are already friends on Facebook.
This information may be shown to help you recognise each other more easily during a trade.
DreamPairs does not intend to import any other Facebook data for this feature.
Notifications
DreamPairs uses Firebase Cloud Messaging to handle push notifications.
Notifications may concern account and service activity, Match, Request, Trade, messages and other relevant updates.
Notifications may also concern updates to a Match or a Trade you are involved in.
Notifications can be managed through the settings available on your device and in the app, where provided.
Analytics
DreamPairs uses Google Analytics to understand how the app is used and to improve the service.
Analytics data is associated with a pseudonymous identifier and is not used to identify you personally. It is collected only after the consent requested in the app.
The DreamPairs marketing website uses Google Analytics to understand how the site is used, and only after you have accepted it. On your first visit a banner asks for your choice; until you accept, no analytics cookies are set and nothing is measured. You can change your choice at any time from “Cookie settings” in the footer. The website stores locally only your selected language preference and your cookie choice.
Advertising
DreamPairs shows advertising provided by Google AdMob. Advertising is what keeps the service free to use.
Before any advertising is requested, the app shows Google's consent form. Advertising is requested only after you have answered it and, on iOS, the App Tracking Transparency request is shown after that form.
The same answer also governs measurement, so you are not asked the same question twice. If you do not consent to personalised advertising, advertising may still be shown in a non-personalised form.
You can review or change your choice at any time from the privacy options available in the app. For these purposes Google processes advertising identifiers and technical information about the device in accordance with its own privacy notices.
Errors, crashes and diagnostics
DreamPairs uses Sentry to detect errors, crashes and technical problems and to improve the stability and reliability of the service.
Diagnostic reports do not include the content of chats and are not used to identify you personally.
DreamPairs uses Resend to send the emails needed to operate the service and to communicate with users.
The email address associated with your account may be used for communications about your account, support, security and other service messages.
Chat
DreamPairs provides a chat connected to the Trade so the users involved can organise the exchange.
Chat messages are stored on the servers used by DreamPairs and remain available to consult after the Trade has been completed.
Chat messages are kept for as long as the Trade they belong to exists, so that both users can consult the exchange and so that any report or dispute can be handled. They are not deleted automatically after a fixed period.
If you delete your account, your name is removed from the trades and reviews other users keep, but the messages you have already sent remain in the other person's chat: that conversation is their record too.
If you choose a chat language, DreamPairs translates the messages of your Trade into that language. To do so the text of the message is sent to Anthropic, which returns the translation; the translation is stored alongside the original message.
Translation is off until you choose a language, and turning it off stops any further message being sent. Anthropic processes the text only in order to produce the translation.
Service providers
To provide DreamPairs we may use providers that process data on our behalf or in the course of their own services.
The services used are:
- Apple — authentication;
- Meta/Facebook — authentication and the Facebook features described in this Privacy Policy;
- Google/Firebase — push notifications;
- Google Analytics — app analytics;
- Sentry — errors, crashes and diagnostics;
- Resend — sending email.
- DigitalOcean — hosting of the server, the database and uploaded files;
- Anthropic — translation of chat messages, when you have chosen a chat language;
- Google AdMob — advertising;
- Vercel — hosting of the DreamPairs website.
The DreamPairs server, its database and the profile photos uploaded by users are hosted in the European Union, on infrastructure provided by DigitalOcean and located in Germany. App update packages are stored with Google Firebase.
When we may share information
We may disclose data to the providers needed to deliver the features described in this Privacy Policy, to the extent necessary for their respective activities.
We may also disclose information where necessary to comply with legal obligations or legally valid requests, or to protect rights and legitimate interests within the limits permitted by applicable law.
International transfers
Some providers used by DreamPairs may involve the processing or transfer of data outside the European Economic Area.
Where applicable, such transfers must be carried out on the basis of a mechanism recognised by applicable law and of any safeguards required.
The server, the database and the profile photos uploaded to DreamPairs are located in the European Union.
Some of the providers listed above — Apple, Meta, Google, Sentry, Resend and Anthropic — are established outside the European Economic Area or may process data outside it. Those transfers take place on the basis of the safeguards set out in the respective data processing terms, in particular the European Commission's Standard Contractual Clauses and, where applicable, the EU–US Data Privacy Framework.
Data retention
We retain personal data for as long as necessary for the purposes for which it was collected and, where necessary, to comply with applicable obligations or legitimately protect the service.
The duration may vary depending on the category of data and its purpose.
In particular:
- account and profile data: for as long as the account exists, and deleted when you delete the account;
- Search, Match, Request and Trade: for as long as the account exists; a completed Trade remains, without your name, also after deletion, because it is the other user's record too;
- chat messages: as described in the Chat section above;
- reviews: they remain after deletion, without the name of the person who wrote them, because they are part of the other user's history;
- analytics data: in pseudonymised form, for the period configured with the analytics provider;
- technical logs and error diagnostics: for a limited period, configured with the provider and no longer than is necessary to investigate the problem;
- support communications: for as long as is necessary to handle the request and to keep evidence of it;
- data kept after an account is deleted: only what is necessary to comply with legal obligations or to handle disputes and reports, and without data that identifies you.
Account deletion
You can request the deletion of your DreamPairs account.
The process can be started directly from the app.
If you no longer have access to the app, you can use this web page to find information about account deletion and send your request to hello@dreampairs.app.
When an account is deleted, DreamPairs deletes the personal data associated with that account, except for data that must be retained for legal obligations or other legitimate reasons permitted by applicable law.
Any data retained will not be kept for longer than necessary for those purposes.
Your choices
You can:
- update your profile information using the features available;
- manage notifications through the settings available;
- choose whether to use Facebook as a sign-in method;
- use Sign in with Apple according to the options available;
- request deletion of your account;
- contact us with requests about your personal data.
Your privacy rights
Where applicable law provides for them, you may exercise the rights recognised in relation to your personal data, including, where applicable:
- access;
- rectification;
- erasure;
- restriction of processing;
- objection;
- data portability;
- withdrawal of consent, where processing is based on consent;
- the right to lodge a complaint with the competent supervisory authority.
To exercise your rights you can contact hello@dreampairs.app.
Information for EEA and UK users
For users in the European Economic Area, processing subject to the GDPR will be carried out on the applicable legal bases and with the applicable safeguards.
Users may also contact the competent supervisory authority in accordance with applicable law.
For users in the United Kingdom, the relevant provisions of UK data protection law will apply where applicable.
Children's privacy
DreamPairs is intended solely for people aged 18 or older.
It is not intended for users under 18.
If we become aware of the processing of data relating to a person who does not meet the applicable age requirement, we will take appropriate steps in accordance with applicable law.
Security
We take technical and organisational measures appropriate to the nature of the service and of the data processed, aimed at protecting personal data against unauthorised access, alteration, disclosure or loss.
Third-party services
Using services such as Apple, Facebook and Dice Dreams may also be subject to the terms and privacy notices of those providers.
DreamPairs processes the data it receives or generates in the course of its own service in accordance with this Privacy Policy.
The practices of external services are governed by their own notices.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to the service, to the processing carried out, to the providers used or to applicable requirements.
The published version will state the date it was last updated.
Where appropriate, we will inform users of material changes through the app or other available channels.
Controller and contact
DreamPairs is operated by its founders, who act as joint controllers of your personal data. You can contact them at:
Email: hello@dreampairs.app
For requests concerning privacy, your personal data or account deletion you can contact us at this address.